Terms & Conditions — Urban Pataka
Welcome to the website of Urban Pataka — urbanpataka.com (“Website”) (“the Site,” “we,” “us,” or “our”). By using this Site, you agree to follow and be bound by the Terms below. Urban Pataka reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.
By visiting www.urbanpataka.com, you agree that the laws of India, under the Pune jurisdiction, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Urban Pataka or its affiliates.
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.
Description of Service
Urban Pataka is a retailer and manufacturer of designer-quality goods.
Usage Restrictions
All of the content that appears on Urban Pataka’s website, including all visuals, text, audio and video clips, are subject to copyright protections and/or other intellectual property rights or licences held by the Site. Content of the website is intended solely for the personal, noncommercial use by the users of our Site.
Copyright Policy
All the content included on this Site, such as text, graphics (the ones copyrighted to Urban Pataka), logos, designs, images, digital downloads, data compilations, and software, is the property of Urban Pataka and protected by India and International copyright laws.
Our visual content on the website showcases our inspiration behind every creation. Please note these images may have been sourced via the internet and are not being used for commercial purposes. They are merely to express the story and mood behind every piece.
Each of our products and prints are the intellectual property of Urban Pataka. These pieces and prints cannot be used without our consent and are protected by India and International copyright laws.
Notice
Urban Pataka may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
Exchange Policy
We invest a great deal of love and care in the making of each Urban Pataka piece. As a company policy we do not provide refunds on any product sold. Once the Urban Pataka pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason you are unsure of the size or we’ve missed a spot and you’d like to exchange, you can write to us at orders@urbanpataka.com within 7 days of receiving your order and someone from our customer care team will contact you within 1–2 business days and will guide you through the process of returning and exchanging the Urban Pataka pieces. We may request further information/photographs to assess your return request.
Exchange Disclaimer
- If a piece is exchanged once, it cannot be exchanged a second time.
- Please note that not all products are eligible for exchange. All made-to-order products are non-returnable and non-exchangeable. Many items are “Final Sale.” Please check product eligibility before purchasing.
- All products bought on sale are not eligible for exchange.
- International exchanges: shipping and customs clearance costs to send back your order and to receive your exchange order must be borne by you. If a product is confirmed as damaged by us via email, we will cover shipping costs for that case.
Product Colours
We have made every effort to ensure the colours are displayed as accurately as possible. We cannot guarantee your device’s display will accurately show the true colour. If you have any questions about the colour of an item please contact orders@urbanpataka.com prior to placing your order.
Pricing Policy
At Urban Pataka, we are committed to providing our customers with the best prices for handcrafted pieces. Our products are sold online and through retail. The prices applicable are those indicated on the website on the date of the order. Once you have completed the purchase order, and before making payment, you will be provided with a final overview identifying the article(s) acquired and the total price (including shipping and taxes).
Site Use
You cannot access or use the Urban Pataka website for any illegal or unauthorised purpose. You agree that no comments or other user submissions submitted by you to the Urban Pataka website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You are and shall remain solely responsible for the content of any comments you make.
Indemnity
By use of this Site, you agree to indemnify and hold Urban Pataka (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these Terms of Service or any activity related to your account.
Third Party Links
To improve our Site, Urban Pataka may use and promote services provided by outside third parties. However, even if the third party is affiliated with the Site, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.
Privacy Policy
We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter emails to anyone. We also do not store your credit card details on our server; all card purchases are processed through our secure payment gateway. Your privacy is important to us.
The Information We Collect
Your Email
We only send our newsletter to email addresses that have opted in, and you may opt out at any time. If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties.
Your Personal Information
We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, payment details, and email address. We use this information to process your order, provide support, and update you on your order. We do not sell your personal information to other parties.
Anonymous Information
We collect non-personal information (browser type, referring URL, ISP, operating system, etc.). This information does not identify individual users and is used to analyze trends, administer the site, track movements around the site, and gather demographic information about our user base as a whole.
Cookies
Like most e-commerce websites, we use cookies. Our cookies do not store your personal information, but they allow us to, for example, keep items in your cart during your visit and provide a more personalized experience. We may use selected third parties for marketing and analysis. Some anonymous information may be collected through pixel tags. To manage ad preferences, see:
Security
We maintain best practices to protect your information, including appropriate physical and electronic security measures. We use industry-standard SSL technology to encrypt your private information during checkout.
The Information We Don’t Collect
Credit/Debit Card Information. This information goes directly to our third-party, secure payment gateway and is not retained on our servers.
Final Disclaimer
Although we take strong security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.
Electronic Communications
When you use any of our services, or send e-mails to us, you are communicating with us electronically. By using our services you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, in conformity with the Indian Information Technology Act, 2000.
Terms & Conditions for Sale Period
- Select products may be on sale online and in-store.
- Unless a wrong/broken/damaged/poor-condition piece has been shipped, we do not accept exchange or return of discounted products.
- In case of pricing discrepancies due to human error, the amount that appears in the system will be deemed final.
- During high volumes, we may be unable to cancel orders due to shipment delays; we reserve the right to cancel on account of non-availability of goods.
- If any product in inventory does not meet our quality check, we may cancel the order.
- Accounting/encashment of credit notes renders those orders ineligible for further exchanges or refunds.
- All duties & taxes for international orders apply per the destination’s rules and are borne by the customer.
- We operate omnichannel and may ship from multiple locations; orders can arrive in multiple packages. You will be informed on each shipment.
- All sale T&Cs are in addition to our standard T&Cs.
Right to Change
Urban Pataka reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. Please review these Terms and Conditions each time you purchase products from us or use our Website.
Intellectual Property Rights
Unless otherwise indicated, or where any proprietary material is owned by a third party and expressly mentioned, Urban Pataka owns all Intellectual Property Rights in and to the Website, including, without limitation, all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You agree not to use, reproduce or distribute any content from the Website belonging to Urban Pataka without prior authorization.
Users shall not upload, post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner. Users are solely liable for any damage resulting from infringement. By submitting material to any public area of the Site, you warrant that the owner has expressly granted Urban Pataka a royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit end users to access, view, store or reproduce the material for personal use. You hereby grant Urban Pataka the right to edit, copy, publish and distribute any material made available on the Site by you. The foregoing provisions apply equally for the benefit of Urban Pataka, its subsidiaries, affiliates, and its third-party content providers and licensors.
Trademarks
The Site contains copyrighted material, trademarks and other proprietary information, including but not limited to text, software, photos, video, graphics, music, and sound. The entire contents of the Site are protected as a collective work under applicable copyright laws. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or exploit any content, in whole or in part. Users may download/print/save copyrighted material for personal use only. If copying, redistribution or publication of copyrighted material is permitted, no changes or deletion of author attribution, trademark legend or copyright notice shall be made. Users acknowledge they do not acquire ownership rights by downloading materials.
Intellectual Property Rights Complaints
Urban Pataka respects the intellectual property of others. If you believe your work has been copied in a way that constitutes any intellectual property infringement, please email info@urbanpataka.com.
Gift Cards
- Gift Cards can be redeemed online at urbanpataka.com.
- Gift Cards cannot be used to purchase other Gift Cards.
- If the order value exceeds the Gift Card amount, the balance must be paid by card/UPI/net-banking, etc.
- Gift Cards expire 1 year from issue; any unused balance is forfeited thereafter.
- Gift Cards cannot be redeemed for cash or credit.
- You are solely responsible for the safety and security of the Gift Cards.
- In case of misuse due to loss of confidential details by the purchaser, Urban Pataka shall not be responsible and no refund can be issued.
- Validity cannot be extended; new Gift Cards cannot be issued against expired/unused cards.
- Gift Cards are prepaid instruments subject to RBI regulations; Urban Pataka may be legally required to share purchase/transaction details with RBI/statutory authorities.
- Gift Card purchases are non-cancellable and non-refundable.
- Gift Cards purchased in INR cannot be converted to other currencies (and vice versa).
Delivery
Urban Pataka endeavours, but does not guarantee, delivery of products within the stipulated time period as mentioned on the product page. Failure to deliver within the stipulated time does not repudiate the contract. If you fail to take delivery, Urban Pataka may charge additional shipping costs.
Loss in Transit or Damages
We make all endeavours to deliver defect-free products. Urban Pataka does not take title to returned items unless received by us. Items do not qualify for exchange unless delivered damaged or with manufacturing defects. Defective/damaged goods must be reported within 48 hours of receipt. Communications after 48 hours do not qualify for return unless expressly covered by product warranty. Urban Pataka holds sole discretion to determine whether a refund can be issued.
Product Descriptions
We attempt to be as accurate as possible; however, Urban Pataka does not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. If a product is not as described, please contact us within 48 hours of receipt; Urban Pataka reserves the right to provide a solution at its discretion. Urban Pataka is not liable to issue refunds or allow exchanges/returns as a matter of policy.
Product Compliance
Products displayed/sold on the Urban Pataka website are manufactured/procured as per applicable local laws of India and conform to required Indian industry standards.
Inaccuracy Disclaimer
From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, and availability. Urban Pataka reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
Warranties & Liability
All information, content, materials, products (including software) and other services included on or otherwise made available to you by Urban Pataka are provided on an “AS IS” and “AS AVAILABLE” basis, unless otherwise specified in writing. Urban Pataka makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you, unless otherwise specified in writing. Your use of the Website is at your sole risk.
Urban Pataka does not warrant that this Website will be constantly available, or available at all, or that any information on this Website is complete, true, accurate or non-misleading. We will not be liable to you in any way in relation to the contents of, or use of, or otherwise in connection with, the Website. You assume full responsibility for all risks associated with any necessary servicing or repairs of equipment used in connection with your use of this Website. Though we endeavour to protect our Website from viruses or illegal use, we do not warrant that the Site, information, content, materials, products (including software) or services; its servers; or electronic communications sent from us are free of viruses or harmful components. Nothing on the Website constitutes, or is meant to constitute, advice of any kind.
All products sold on the Website are solely governed by Indian laws. If we are unable to deliver products due to implications of territorial laws, we will return or credit the amount (if any) received in advance for such products. It is your responsibility to ensure the products purchased are not restricted in your territory. Urban Pataka shall not be responsible for non-compliance with local laws of your territory for products available on this Website.
Urban Pataka will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.
Indemnity
You agree to defend and indemnify Urban Pataka (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) from and against all third-party claims, suits, damages, and losses, including reasonable attorneys’ fees, arising out of or related to your breach of these T&C, your violation of law or rights of a third party, or any damage caused by the products delivered.
Breach
If you breach the Terms of Use, Privacy Policy or other rules and policies, or if we are unable to verify/authenticate information you provide, or if your actions may cause legal liability for you, other users or us, we may, without prior notice, limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you access to this Website. Suspended/blocked users may not register or attempt to register until reinstated.
We reserve the right to recover amounts due and to take legal action, including referral to authorities, for initiating proceedings against you. Any breach of applicable local laws of your territory may also result in immediate limitation of your activity, removal of information, suspension/termination, and/or denial of access.
If you have questions, contact our Care Team at +91 98319 00324 / +91 85860 88523 or email orders@urbanpataka.com.
Severability
We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Waiver
The failure by Urban Pataka to enforce at any time any one or more of the terms or conditions shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.
Force Majeure
Failure on the part of Urban Pataka to perform any of its obligations shall not entitle you to raise any claim or constitute a breach to the extent such failure arises from an event of Force Majeure, including war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event beyond our control that directly or indirectly hinders or prevents performance. Lack of funds shall not constitute an event of Force Majeure.
Dispute Resolution
This agreement shall be construed and governed according to the laws of India. Any dispute arising between you and Urban Pataka regarding your use of the Website or dealings with Urban Pataka shall be subject to the exclusive jurisdiction of the courts of New Delhi.
Your obligations to pay any fees shall not be suspended during the pendency of such proceedings.
Grievance
For grievances related to website use, email orders@urbanpataka.com. We will provide a response within one month of the date of such complaint/grievance.
Governing Law
These Terms and Conditions, and any third-party payment channel documents, shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of the Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.